FAQ

Frequently Asked Questions

Got a question? We'd like to hear from you. First check out our faq page below, as your questions might be already answered, if not, then please contact us by choosing one of the methods listed under contact page. For questions or contact relating to contractors license exam or other business, feel free to contact or email us anytime. 



Every order automatically receives 30 days of online exam support, which starts whenever you're ready and decide to use it. This means that you can contact us via live chat or email anytime during the 30-day period and ask any questions you may have about your contractors exam. Regardless where you purchase your contractors exam study materials you will need to spend many days studying for your contractors exam. Our home study practice exams do not contain the exact same wording as the actual exam and memorization has little to no part in it. Instead the focus is on understanding the concepts like terminology and code referencing of the contractors exam. By design our practice exams contain the same subjects that are on the actual state exam that you need to understand in order to pass your contractors exam. Our study material isn’t meant to substitute your state recommended and/or allowed books. Most states have an open book contractors exam. If your state has an open book policy, then please make sure you learn how to tab/reference and that you bring those books with you to the exam. International Building Code book and other code books are definitely needed to pass your exam. Your local library might carry all of them, or you can rent or buy them online, from either Amazon.com or Ebay.com

To qualify for the Money Back Guarantee, we require that you allow a minimum of three weeks of study time and utilize our 30-day online exam support (exam review questions) at least three times before you actually take your scheduled contractors exam. If after studying our materials for three weeks and using our 30-day online exam support at least three times, you still fail the exam, all you have to do is contact us within three business days with the results of your contractors exam issued to you by the testing center and we will credit the original amount, less the original shipping and handling charges, to the original method of payment. We will only refund the price of the exam that you have failed, there is no refund for the exam or exams that you have passed successfully.

We want you to be completely satisfied with your purchase. In order to keep our prices low, we do NOT offer returns or refunds once your order was processed, shipped and/or downloaded, unless you comply with our money back guarantee policy and have failed your contractors exam. We will gladly exchange your exam materials for an even exchange if your material is defective or shipped in error.

Applicants have the option to receive their study materials in either hard copy print version or select the same online download version. Both versions are accessible for up to year from purchase and are identical and cover hundreds of practice exam questions. Our study material isn't meant to substitute your state recommended and/or allowed books. Most states have an open book contractors exam. If your state has an open book policy, then please make sure you that you bring those books with you to the exam. International Building Code book and other listed code books are definitely recommended. Your local library might carry some or all of them, or you can rent or buy them used online, from either Amazon.com or Ebay.com.

Every order automatically receive 30 days of online exam support, which starts whenever you're ready to use it. This means that you can contact us via live chat or email anytime during the 30-day period and ask any questions you need answered pertaining to your contractors license or contractors exam.

All of our practice exam materials are playable on either Windows or Mac platforms, no additional software or programs are needed. We also support mobile devices. If you do need additional help, please contact us via email or live chat.

Every order receives online applicant support M-F 9-5 MST available only via live chat and email. Our support team is connected to our servers 24/7 and will respond as soon as possible to each applicant. This support is only available to current and new applicants by either initiating live chat, submitting a new ticket, or sending an email to us after regular hours.

Book version orders placed before 3 PM MST start processing on the same day. Processing time usually takes 24 business hours. If you place an order after 3 PM MST or over the weekend, your order will ship in the next 24-48 business hours. Download orders are processed the same day. If you need expedited shipping you can select it during checkout at an additional cost. Note that sometimes due to state changes and regular exam updates, we cannot process your order the same day and may take up to 48-72 hours to complete.

Yes, every order receives exam information bulletin along with other state documents.keep in mind that unless you have a notice to appear for the contractors exam, you will be required to send your application with the required fees. Upon request, we will also review your contractors license application at no additional cost.

Free demo has 10 practice questions and is meant to give you a better understanding of what the format is like on the actual contractors exam.